Survey Says: Constructive ways to Collect, Evaluate, and Implement Change Based on Parent Feedback.
Do you consider the parents of your preschool, day care center, or after school program to be enemies or allies? Have you ever even thought about it? Maybe you have some of each. The ultimate goal is to make them all allies.
Going to war with a challenging parent is a battle you will never win. Yet, how do you win over the tough ones? Proactively ask them for feedback. That’s it.
Provide all parents, (especially the challenging ones) an opportunity for feedback on a regular basis. At the end of the day, we all want to be heard. If you regularly take time to listen and then make and execute an action plan, you can have a winning ally in each of your parents.
Why Is Parent Feedback So Important?
If you are a parent, your children are your pride and joy. Most of what you do is to provide for your children and raise them the best you can. Their health is a priority. Their education is a priority. Their happiness is a priority. Their safety is a priority. The list goes on and on. So when working parents enroll their children in child care, they are trusting this facility and those who work in it to take care of the most precious thing they have.
That’s a lot of responsibility for a child care center, and even the best centers always have room for improvement.
Partnering with parents and seeing them as an ally is vital to any center’s success. Allies work with you, not against you. They have your back during times of need or struggle. Thus, this partnership requires regular back and forth communication. The easiest way to encourage that is through surveys, newsletters, and informal conferences when time permits. Understanding areas that your center’s parents value and ensuring that you meet their standards today will save you a lot of unnecessary battles down the road.
Step 1: Collecting Parent Feedback
Keep Your Parent Feedback Surveys Short & Simple
Step 2: Compile & Analyze Parent Feedback Responses
Step 3: Plan & Communicate Changes To Staff & Parents Alike
Free White Paper:
Best Practices For Managing Difficult Parents
Learn how to handle tough conversations about a child’s
behavior, build healthy relationships, and avoid unpleasant
interactions with even the most difficult-to-please parents.
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