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Whether you are a veteran teacher, principal or other administrator at a preschool, day care center, or after school care program, at some point in time, you will encounter difficult-to-please parents. It has the potential to be one of the most stressful parts of working in childcare. Parents often believe that because they are paying for a service their standards are the only standards that matter, and they expect you to meet those standards.
Sometimes those expectations are reasonable, but many times they are not. Issues that pertain to a child’s behavior, health, or performance can be a minefield of potential perceived offenses and adventures in denial. After a number of these run-ins and difficult conversations, it’s natural for childcare workers to face future conversations with dread (or in some cases just avoid them entirely.)
Thankfully, it doesn’t have to be that way. We’ve pulled together years of experience and advice from teachers and administrators like you that will help you put your best foot forward and work with even your most difficult-to-please parents consistently and professionally.